When Good Cookies Go Bad

Having trouble signing into MaineStreet? Are you getting a “Your Log in and Password are invalid” message? It may be that you have too many cookies! Follow the steps below, based on on your web browser, and it should clear up your problems.  Remember to close out of your web-browser after you do the cleanup and start a new session.

Every time you visit a web page, the web browser (e.g. Internet Explorer, Firefox, Safari, etc.) stores information from the websites you visit. This is called the browser’s cache. The cache contains a record of the items you have seen, heard, or downloaded from web, including images, sounds, web pages and cookies. Typically, these items are stored in what is called the “Temporary Internet Files” folder. You should periodically clear the browser cache to help your web browser function more efficiently. It is also important to clear browser cache when upgrading to new software systems. Information is provided below about how to clear cache from various browsers and browser versions.

If you are not certain which version of a browser you are using, select the Help menu option located at the top of the browser window and then, depending on the browser, click on “About Mozilla Firefox” or “About Internet Explorer” or “About Safari.”


Internet Explorer 8

1. Close all open browser windows except one.

2. From the Tools menu located near the top of the open browser window, click Delete

Browsing History.

3. Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies,

and History.

4. Click Delete.

5. Close browser window and re-launch.

6. Please be aware it might be necessary to reboot your computer to completely clear the

browser cache.


Internet Explorer 7

1. From the Tools menu located near the top of the browser window, select Internet Options.

2. Under “Browsing history”, click Delete.

3. At the bottom of the Delete Browsing History screen, click Delete All. A warning will display

that asks “Are you sure you want to delete all Internet Explorer browsing History?” Check the

Also delete files and settings stored by add-ons box and click Yes.

4. Click OK on the Internet Options screen.

5. Please be aware it might be necessary to reboot your computer to completely clear the

browser cache.

Internet Explorer 6

1. From the Tools menu located near the top of the browser window, select Internet Options.

2. On the General tab, in the Temporary Internet Files section, click the Delete Cookies

button.

3. When that is finished, click the Delete Files button.

4. Click OK and then OK again.

5. Please be aware it might be necessary to reboot your computer to completely clear the

browser cache.


Firefox 3.5 and above for Windows

1. From the Tools menu located near the top of the browser window, select Clear Recent

History.

2. From the Time range to clear: drop-down menu, select Everything.

3. Click the down arrow next to “Details” to choose what history elements to clear. You should

check Browsing & Download History and Cache. Click Clear Now.

4. Close browser window and re-launch.

5. Please be aware it might be necessary to reboot your computer to completely clear the

browser cache.


Firefox 3 for Windows

1. From the Tools menu located near the top of the browser window, select Clear Recent

History, and then select the items you want to delete: Browsing & Download History,

Cache, Cookies.

2. Click Clear Recent History.

3. Close browser window and re-launch.

4. Please be aware it might be necessary to reboot your computer to completely clear the

browser cache.


Firefox 3.5 and above for Mac OS X

1. From the Tools menu located near the top of the browser window, select Clear Recent

History.

2. From the Time range to clear: drop-down menu, select Everything.

3. Click the down arrow next to “Details” to choose which elements to clear. Click Clear Now.

4. Exit and re-launch the browser.

5. Please be aware it might be necessary to reboot your computer to completely clear the

browser cache.


Firefox 2.0 – 3.0 for Mac OS X

1. In Firefox, from the Tools menu located near the top of the browser window, select Clear

Private Data.

2. Select the elements you want to clear: Browsing & Download History, Cache, Cookies, and

then click Clear Private Data Now.

3. Exit and re-launch the browser.


Safari for Mac OS X

1. From the Safari menu, select Reset Safari.

2. From the menu, select the items you want to reset, and then click Reset.

3. Please be aware it might be necessary to reboot your computer to completely clear the

browser cache.


Angie LeClair
Administrative Assistant