Employer: Coastal Maine Botanical Gardens
Internship Number: 362
Internship Title: Guest Services Intern
Location: Boothbay, Maine
Period of Engagement: Available Each Summer
Compensation: Yes
Description of the Internship:
The mission of Coastal Maine Botanical Gardens (CMBG) is to inspire meaningful connections among people, plants, and nature through horticulture, education and research.

CMBG is seeking a Guest Services Interns for the summer.  This internship prepares college students to enter the field of Guest Services by providing an understanding of the organizational and interpersonal skills relevant to offering high-quality guest services in a non-profit setting.  This internship provides learning opportunities in guest services, communication, human resources management, operations coordinating and interdepartmental relations.

The work schedule for this internship is approximately 40 hours per week from June 1st through the beginning of the academic year, with core hours generally between 8:30 a.m. and 6:30 p.m.

For more information on the Coastal Maine Botanical Gardens, please visit their website at:  http://www.mainegardens.org/

Interns serving Gardens guests at the Front Desk are a public face of Coastal Maine Botanical Gardens (CMBG), as well as a support to operations at the Front Desk.  They are expected to provide a welcoming entree to the Visitor Center and maintain the smooth operation of guest relations in the Visitor Center.

Duties of the Guest Services Intern will include the following:

  • Greet Guests with an outgoing personality, exhibiting the measurable behaviors listed in CMBG’s Quality Standard #2.
  • Process admissions through CounterPoint and Outbound (the computer) and gain confidence in utilizing backend functions in these two programs.
  • Provide the Front Desk with small change to prepare for sales each morning and maintain a daily account of the Guest Services bank.
  • Provide accurate information and assistance to visitors on site and keep the Front Desk apprised daily of any changes to events or schedule
  • Assist in transportation within the Gardens campus for guests if necessary.
  • Receive an updated daily volunteer schedule for the Front Desk from the Volunteer Coordinator and/or Volunteer Program Intern.
  • Develop a firm knowledge and understanding of CMBG and its range of offerings including lectures, exhibits, tours and other public programs.
  • Actively engage in membership development by promoting CMBG memberships.
  • Help keep the Visitor Center clean during operating hours including regular bathroom checks and sweeping or vacuuming floors when necessary and when Facilities Department is not available.
  • Restocking all Front Desk supplies (forms, receipt paper, stickers, maps, etc.) as well as literature boxes in the “cubby’ and individually in the kiosks.
  • Assist in locking/securing the Gardens, Visitor Center and parking lots at closing.
  • Perform other duties as assigned.
The successful candidate must have:

  • An outgoing personality and be comfortable welcoming and interacting with Guests
  • Computer skills
  • Solid organizational skills
  • A love for plants, nature, and the outdoors.
  • An interest in serving the constituencies of CMBG as well as learning more about the Gardens’ environment
Application Process:
1.  Send a cover letter and your resume to:  employment@mainegardens.org

NOTE:  Applications are reviewed as they are received.  Be sure to apply early (by late February or early March) in order to receive consideration.

2.  Notify your UMF faculty member and forward a copy of your application materials to UMF’s Partnership at:  pca@maine.edu
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