Volunteer Position: Helpline Volunteers
Location: Farmington, Maine
Period of Engagement: At least a one-year commitment is preferred.
Description of the Volunteer Opportunity:
Safe Voices is a domestic violence resource center located in Androscoggin, Franklin, and Oxford counties.

We are looking for student volunteers to help man our 24-hour free and confidential helpline.  Appropriate training will be provided.  Safe Voices helpline is often the first point of contact for people exposed to domestic and/or intimate partner violence. Helpline volunteers provide advocacy to survivors of domestic violence; assist in the creation of individualized safety plans; and help to identify additional community resources as needed, with support from Safe Voices staff.

Volunteers work from their homes, and generally cover the helpline for approximately 5-10 hours per week, based on their availability. A Safe Voices staff person is always available as a “backup” contact for the volunteer should questions arise.

This volunteer position provides experience for students planning on entering the human services field and experience with working with those who may be in crisis.Volunteers work from their homes.

Volunteers must complete a training consisting of approximately 35 total hours in order to be certified. Space is limited at each training session and preregistration is required.

The next Helpline Volunteer Training schedule will be posted as soon as it is received.  Sessions are generally held in early February and/or during July and August.

For more information on this organization, visit their website at:  http://www.safevoices.org/

Volunteer Responsibilities:
Volunteers/Students can work from home and sign up for helpline shifts based on their schedule.  When a client calls our number, it goes to an answering service.  The answering service contacts the volunteer who is on call, and the volunteer responds to the call from there.Helpline workers:

  • provide advocacy to victims and survivors of domestic violence
  • assist in the creation and personalization of a safety plan
  • identify resources depending upon individual client needs

All Helpline Volunteers go through a training prior to working the Helpline.  Trained volunteers are then responsible for responding to calls when they are scheduled to work the line and for following up with data collection and submitting any necessary paperwork.

Helpline Volunteers need to have the following qualifications:

  • At least 18 years of age
  • Sensitivity to domestic violence situations
  • Understands clear boundaries
  • Practices self-care
  • Must be dependable
  • Must possess good written and oral communication skills
  • Must possess good listening skills
  • Must have completed the required training and be certified prior to beginning volunteering
Application Process:
1.  Contact Safe Voices to discuss your volunteer interests and their options.
2.  When you have arranged your volunteer role at Safe Voices, complete the online Volunteer Service Form to let us know about your volunteer position.
Return to the Volunteer Opportunities Listing