Students, Faculty and Staff – Need technology help?

Whether you need a quote on a laptop, a web app is timing out or your computer is possessed- you can likely request help from IT when, where and how you need it. See below for the way that is most convenient for you and the hours this service is available.

  • Stop by our IT Help Desk on the 1st floor of the Mantor Library.

You can find IT help at the front desk of the Library as you walk in the building. Guided by the staff in US:IT Support Services, the capable work-study students will be there to assist you in any way possible. Should your University-owned device need the attention of our techs, the Help Desk can offer you a loaner, install any printers you require and help you move any data necessary. Don’t forget to grab a coffee on your way in or out- convenient right?

IT Help Desk on the right as you walk into the Mantor Library.

IT Help Desk Hours for walk-up and calls (during the semester)

Monday to Thursday 8 am to 7 pm
Friday 8 am to 4:30 pm
Saturday CLOSED
Sunday 3 pm to 9 pm

IT Help Desk Hours for walk-up and calls (during breaks)


Monday to Friday 8 am to 4:30 pm
Saturday and Sunday CLOSED

  • Call 778-7300 or ext 7300 for help in the classroom, your office or wherever you are.

    If your local IT staffers and student workers are at their desk and able to take calls, you will most often hear their voice on the other end of the line. If for some reason we are all on the phones or otherwise unavailable, you will have clear options to wait for one of us or try and get help from other competent and professional staff and students from across the state. There will still be times that choosing to talk with someone from another campus will get your need met as fast or faster. And for urgent, on-site needs that only we can resolve- anyone that takes your call has multiple ways of connecting with us.

  • EMail help@maine.edu or umf.avservices@maine.edu. The message you send will create a ticket 24/7 in our UMF IT Support Services queue which we monitor during staffed hours. Staff is available Monday – Friday 8am to 4:30pm with capable student support during the evening and weekend hours (during the semester)!
  • Fill out the short help request form at helpdesk.maine.edu 24/7.

    A ticket will be created in the system-wide tech support bucket and the staff that monitors that queue will help you directly, forward the ticket to our team or to another team should it be more effective.

  • You can also get self-help articles and access to training at University Technology Support Center’s (UTSC) site.

Do you want to check the status of a University of Maine System Application or a Google App? Click on the links below:

UMS Application Status Dashboard

 Google App Status Dashboard

 

If you need assistance with your own personal device ask for a list of local vendors and clubs that might be able to fix it. (See Help Desk Hours.)

Contact this department:

Phone: (207) 778-7300

E-mail: help@maine.edu